Cookies Policy
What are cookies Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work correctly, operate more efficiently, and provide information to the website owner. Cookies do not give us access to your device and do not contain personally identifiable information unless you have provided that information to us directly.
Who we are This cookies policy applies to the website pelotonx.store, operated by Pelotonx, registered at 1392 Tangier Way, Sarasota, Florida 34239, United States. If you have any questions about how we use cookies, contact us at support@pelotonx.store.
How we use cookies We use cookies to ensure our website functions correctly, to understand how visitors use our site, and to improve your browsing experience. We do not use cookies to collect sensitive personal data or to serve targeted advertising through third-party ad networks.
Types of cookies we use
Strictly necessary cookies These cookies are essential for the website to function. They enable core features such as page navigation, shopping cart functionality, secure checkout, and access to protected areas of the site. The website cannot function properly without these cookies. They do not collect any information that could be used for marketing or to track your browsing activity outside of our website. These cookies are set by Shopify, our ecommerce platform, to operate the store.
Functional cookies These cookies allow the website to remember choices you make, such as your preferred currency, language settings, or whether you have previously accepted our cookie notice. They enable us to provide a more personalised experience. These cookies do not track your browsing activity on other websites.
Analytics cookies We use analytics cookies to understand how visitors interact with our website — for example, which pages are visited most frequently, how long visitors spend on each page, and whether any errors occur. This information is collected in aggregate and is used solely to improve the performance and content of our website. Analytics cookies do not identify you personally.
Payment and checkout cookies When you proceed to checkout, payment processor cookies may be set by our payment providers including PayPal, Shopify Payments, and other integrated payment services. These cookies are necessary to process your transaction securely and are governed by the respective privacy policies of those providers.
Third-party cookies Some cookies on our site are set by third-party services we use to operate and improve the site. These may include:
- Shopify — ecommerce platform and checkout infrastructure
- PayPal — payment processing
- ParcelPanel — order tracking functionality
- Google Analytics — aggregated website performance analysis
We do not control third-party cookies. Please refer to the relevant third party's privacy and cookie policy for more information on how they use cookies.
How long cookies last Cookies remain on your device for different lengths of time depending on their type. Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. The cookies used on our site range from session-length to a maximum of 24 months.
Your choices You have the right to accept or decline non-essential cookies. You can control and manage cookies in several ways:
Browser settings Most browsers allow you to refuse or delete cookies through their settings. The method varies by browser — please refer to your browser's help documentation for instructions. Please note that disabling cookies may affect the functionality of our website, including your ability to complete a purchase.
Withdrawing consent If you have previously accepted cookies and wish to withdraw your consent, you can do so at any time by clearing your browser cookies and revisiting our site. You will be presented with the cookie notice again on your next visit.
Cookie list
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _shopify_session | Shopify | Session management and cart | Session |
| _shopify_fs | Shopify | First session tracking | Session |
| _shopify_tm | Shopify | Theme merchant tracking | 30 minutes |
| _shopify_s | Shopify | Analytics — page view tracking | 30 minutes |
| _shopify_y | Shopify | Analytics — unique visitor | 1 year |
| cart | Shopify | Shopping cart persistence | 2 weeks |
| secure_customer_sig | Shopify | Customer login authentication | 20 years |
| _ga | Google Analytics | Unique visitor identification | 2 years |
| _gid | Google Analytics | Session distinction | 24 hours |
| pp_session | ParcelPanel | Order tracking session | Session |
Changes to this policy We may update this cookies policy from time to time to reflect changes to our use of cookies or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last revised. We encourage you to review this page periodically.
Contact us If you have any questions or concerns about our use of cookies, please contact us using the details below.
Contact us
We aim to respond within 24 business hours
Business name: Pelotonx
Email: support@pelotonx.store
Registered address: 1392 Tangier Way, Sarasota, Florida 34239, United States
Returns & warehouse: Contact us at support@pelotonx.store to initiate a return and receive your return address
Support hours: Monday – Friday, 9:00 AM – 6:00 PM