Refund policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

 

Return Window

You may return eligible items within 30 days of the delivery date. Returns requested after 30 days from delivery will not be accepted.

 

Free Returns

We offer FREE returns on all eligible orders within the UK. You will not be charged any return shipping fees.

 

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

•        Returned within 30 days of delivery

•        In its original, unused condition

•        In the original packaging with all tags, manuals, and accessories included

•        Not damaged due to misuse, improper installation, or accidental damage

 

Non-Returnable Items

The following items are not eligible for return:

•        Items returned after the 30-day return window

•        Items that have been used, mounted, or show signs of wear

•        Items returned without original packaging or missing parts

•        Consumable products (e.g. batteries, films, one-time-use accessories)

 

How to Initiate a Return

To start a return, please follow these simple steps:

•        Email us at infos@pelotonx.shop with your order number and reason for return

•        Our team will review your request and send you a prepaid return label

•        Pack the item securely in its original packaging

•        Drop the package at your nearest designated drop-off point as instructed

 

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within:

•        14 business days from the date we receive the return

Refunds will be issued to your original payment method. You will receive a confirmation email once your refund has been processed. Please allow a few additional business days for the amount to appear in your account depending on your bank or payment provider.

 

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item (following the process above) and place a new order for the desired item.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at infos@pelotonx.shop with:

•        Your order number

•        A clear photo of the item and its packaging

We will resolve the issue promptly at no cost to you — either through a replacement, refund, or store credit.

Get in Touch with Pelotonx Whether you have a question about an order, or just want to say hello — we're here for you.

📧 Email: infos@pelotonx.shop
📦 Track Your Order: Track Here
📍 Warehouse: 3 Winnings Walk, Northolt England, UB5 5SH, United Kingdom

We aim to respond to all enquiries within 24 business hours.